Hobby Horsing USA’s
Policies
PURCHASE ORDERS
Purchase Orders are only accepted from schools, public institutions and government agencies. Order will not be processed until you send us a confirmation purchase order from your school/organization referencing your order# and clearly marked as a confirmation.
SATISFACTION GUARANTEED
Hobby Horse USA offers you a guarantee! If you are not satisfied with your order, simply contact us and we will replace it, credit your account or refund the purchase price with no restocking fees. Original shipping charges are non-refundable.
HOBBY HORSE VARIATIONS
Hobby Horse USA’s hobby horse product, models, colors will vary and change without notice.
Licensing / Streaming
1 user 1 year – Home or individual School
Materials cannot be reproduced without written permission.
CONTACT US for school district or multiple school or multiple Home licenses.
DAMAGED AND SHORTAGES
It is your responsibility to identify damaged or lost merchandise occurring from damaged packages upon delivery. Notation of damaged or lost packages must be made at time of delivery with delivery service. Any shortage or damaged merchandise must be reported to our office within 2 business days of receipt.
MERCHANDISE RETURNS
Contact our office to receive a Return Authorization Number prior to returning any merchandise. The Return Authorization Number must appear on your shipping label for us to credit your account quickly and properly. Items must be returned in their original condition, including all tags, packaging and accessories (if applicable). Freight charges will not be refunded unless the merchandise is defective or it was shipped incorrectly. Items will be subject to return freight charges and may also be subject to a restocking fee. We are not responsible for misuse, customer installation, freight damage or improper storage.
SHIPPING & HANDLING CHARGES
Shipping & Handling charges are 16% of order value on all small package (ground only) and freight shipments to the 48 contiguous states. There is a minimum shipping charge of $8.50. For shipments to Alaska, Hawaii or other locations outside the 48 contiguous states, please contact us with your order and request for shipping charge information.
PAYMENT TERMS
Our terms are COD, NET 30 days from date of invoice to established accounts. We charge a 1.5% or 18% per year interest rate for all orders that remain unpaid after 60 days unless we have otherwise agreed to wave this fee.
ESTABLISHING CREDIT
We extend credit to public schools, all accredited private, charter and church affiliated schools, public institutions and government agencies with an approved, and authorized purchase order.
All other orders must be prepaid by credit card, money order, PayPal, or check in U.S. Funds. No COD orders will be processed.
CUSTOMER SERVICE
Contact Us with any questions or requests you have.
DUPLICATE ORDERS
Confirming orders not clearly marked “confirmation only” may be duplicated, in which case you will be responsible for all shipping charges.
PRICES
Because our vendors occasionally make significant price increases during the year, we must reserve the right to change our prices without notice. We will honor a price quote for a purchase order for up to 60 days from the date it is made. If a purchase order is received after 60 days we will notify you of a price change for your authorization prior to shipping.
CUSTOMER ADVISORY AND WARNING
Participation in Hobby Horsing physical education and dance activities carry varying degrees of accidental injury risks. All our lessons and the use of hobby horses should NEVER be used without direct teacher/adult supervision. Participants should aways be made aware of the proper use of the equipment, the proper etiquette towards fellow students, and all physical limitations each activity has. Hobby Horsing USA provides lessons and hobby horses but the proper and safe use and participation with and in them is completely the responsibility of the school and the teacher/adult supervision.
COPYRIGHT
All Hobby Horse USA products are protected under the copyright laws of the United States. As such, no part of any copyrighted materials (written or recorded) may be reproduced in part or whole by any means, be it electrical, mechanical or otherwise without prior written permission.
Request a Quote
Requesting a quote for your school or institution is easy. Just follow these simple steps
- Contact Us
- Provide us with your name, contact and billing information
- Tell us what package you would like
- If you want a special reqest for the quote, provide that information
Refund & Exchange Policy
To start or follow up on a return or an exchange, you can Contact Us. Provide us with what you wish to return or exchange, date of purchase, reason for return or exchange. If your return is accepted, we’ll send you a Return Authorization Number, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. The Return Authorization Number must appear on your shipping label for us to credit your account quickly and properly. We do not charge restocking fees.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damages must be reported within 30 days of receiving the order.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.